Support Tickets

We offer lite support for bug fixes only on the WordPress Support Forum here.  It’s also a good place to check out as someone may already have soleved the issue you face.

Response Times

We aim to respond to support queries within 48 hours.  However we do not work at weekends so you may wait longer if you post the request just before, or over, a weekend.

What is Covered by ‘Support’

Free support is for bug fixing.  We cannot offer free support for setup and configuration issues.  Please refer to the support documentation here.

If you would like to commission help setting up your site or with bespoke projects or features, we are happy to provide a quotation, please contact us using the form here.

Manage your own Account

If you need to download a plugin you have purchased, get a copy of your receipt, change licence details or cancel subscriptions etc. you should be able to  manage your account here. (Note the logon details for your account are the details you used when you purchased you plugin.  If you submit a support ticket below, this ticket will have it’s own seperate logon and is not linked to the user account management portal).